Shipping policy

SHIPPING POLICY

FREE WORLDWIDE SHIPPING
All ZapZone orders ship for free, to every country we deliver to.

PROCESSING TIME
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

DELIVERY TIME
Once shipped, orders are usually delivered within 7–10 business days, depending on your country and city. During peak seasons (such as Black Friday and the holidays), delivery may take a few extra days.

ORDER TRACKING
As soon as your order ships, you'll receive an email with your tracking number so you can follow your package at every step. Larger packs may ship in more than one package, each with its own tracking number.

CUSTOMS AND IMPORT DUTIES
Depending on your country, your order may be subject to import duties or taxes charged by your local customs office. These charges are not included in the order price and are the responsibility of the customer. We have no control over these fees and recommend checking with your local customs office if you're unsure.

SHIPPING ADDRESS
Please make sure your shipping address is correct and complete when placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us within 12 hours of placing your order and we'll do our best to update it before it ships.

LOST, STOLEN OR DAMAGED PACKAGES
If your package is marked as delivered but you haven't received it, or it arrives damaged, contact us at zapzonestoreoficial@gmail.com within 14 days of the delivery date. Orders with Shipping Protection are eligible for a free replacement or full refund if the package is lost, stolen or damaged in transit.

QUESTIONS
Fo